Allnext Legal Partnered with La Follette Johnson to Deliver Enterprise IT Management

The Problem

La Follette Johnson, a civil litigation defense firm, was operating under an MSP contract that had long outlived its purpose. The agreement was outdated, the pricing was misaligned with the firm's actual needs, and the provider had no meaningful accountability to the firm's operations. When something broke, a ticket was opened. When nothing broke, nothing happened. There was no proactive engagement, no strategic planning, and no one at the firm who owned IT at all.

The consequences were significant. Infrastructure had not been properly assessed or updated. Software licenses were unmanaged, with no visibility into what was in use, what was redundant, and what was costing money without delivering value. Shadow IT had spread across the firm as staff found their own solutions to problems the MSP was not solving. There were no documented internal processes for onboarding, offboarding, procurement, or incident response.

The firm had no IT roadmap, no budget visibility, and no partner helping them think about where technology needed to go. They were not short on spending. They were short on results.

What Allnext Legal Did

Allnext Legal engaged La Follette Johnson under its Enterprise IT Management practice and began with a full audit of the firm's technology environment. Every system, every license, every device, and every vendor relationship was assessed. The audit produced a clear picture of what existed, what was working, what was redundant, and what needed to be replaced or restructured.

From that foundation, Allnext Legal established the firm's internal IT processes from the ground up. Documented procedures were created for service desk support, device management, procurement, onboarding, offboarding, and incident response. For the first time, the firm had a defined operating model for technology rather than a reactive dependency on an external vendor.

Allnext Legal became the firm's single point of contact for all technology operations. That includes support for their case management system, service desk operations, IT asset management, device lifecycle management, and infrastructure oversight. Staff know exactly who to call. Partners know exactly who is accountable.

vCIO Services: Vision, Planning, and Financial Control

Beyond day-to-day IT operations, Allnext Legal provides La Follette Johnson with ongoing vCIO services. This is where the $500,000 in savings was built: not through a single decision, but through three years of deliberate planning, disciplined procurement, and continuous optimization.

The vCIO function covers annual technology budget planning, procurement strategy, software rationalization, vendor negotiation, and multi-year roadmap development. Every major technology decision the firm makes is informed by a partner who understands both the legal operational context and the financial implications. The firm no longer makes reactive purchases. It invests in technology against a plan.

Software and asset costs were reduced by eliminating redundant licenses, consolidating vendors, and replacing costly legacy agreements with right-sized solutions. Shadow IT was significantly reduced because staff now had a functioning support structure to rely on. System reliability improved because infrastructure was managed proactively rather than reactively.

What Changed for the Firm

Over three years, La Follette Johnson realized $500,000 in total cost savings across software, assets, and infrastructure spending. Operational reliability increased. Support requests are resolved through a structured service desk rather than an unresponsive ticketing system. The firm has a documented technology environment, a clear procurement process, and a multi-year IT roadmap aligned to its practice goals.

The managing partner has a technology partner at the table during planning conversations, not a vendor waiting for the next break-fix call.

Why Partner with Allnext Legal

Most law firms do not need more technology vendors. They need a partner who understands how the firm operates, what the practice demands, and how to build a technology environment that supports it without creating new overhead.

Allnext Legal brings direct legal IT expertise to every engagement under its Enterprise IT Management practice. That means a named point of contact who knows your systems, documented processes built for your firm's workflows, and a vCIO function that keeps your technology investment aligned to your business objectives year over year.

If your firm is operating under an outdated MSP agreement, lacks internal IT processes, or has no clear picture of what its technology environment is costing or delivering, this is a conversation worth having. Learn more about Enterprise IT Management or contact Allnext Legal to discuss what this engagement would look like for your firm.