Solutions

Legal ProService

Legal ProService is a managed support and advisory service from Allnext Legal, purpose-built for solo practitioners and growing law firms.

Plans

Our Legal ProService Plans

01
Standard

For solo practitioners and small firms up to 15 users. Covers core devices, Microsoft 365 and Google Workspace support, one legal application, and one monthly advisory session. Business hours support with standard response SLA.

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02
Premium

For growing firms up to 35 users. Adds a 35-minute response SLA, two on-site visits per month, full Microsoft 365 tenant administration, support for up to two legal applications, monthly reporting, and a secure client portal.

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03
Enterprise

For firms requiring continuous availability and dedicated support. Includes 24/7/365 coverage, same-day on-site response, 15-minute response SLA, unlimited legal application support, a dedicated account team, and unlimited strategic consultation.

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Frequently asked questions

Which Legal ProService tier is right for our firm?

Standard covers solo practitioners and firms up to 15 users with core device and email support. Premium is the most widely chosen plan for firms up to 35 users and adds a 35-minute response SLA and two on-site visits per month. Enterprise is built for firms requiring 24/7 coverage and same-day on-site response. We recommend the right tier based on your firm's size and operational requirements.

Do you support our legal applications, not just devices and email?

Yes. Legal ProSupport includes dedicated support for the document management, case management, and time and billing applications your firm runs. If something breaks in ProLaw, Clio, or your DMS, we handle it, not just the hardware or email underneath it.

How is this different from a generic IT support provider?

Generic IT support is built for the average small business. Legal ProSupport is built for law firms. That means technicians who know the platforms your firm runs, response commitments that reflect the urgency of a practice with active deadlines, and security configuration aligned to bar association data protection standards.

What does the fixed monthly fee actually cover?

Everything in your plan tier. IT support, device monitoring, patch management, email security, legal application support, and proactive security management are all included. No hourly billing, no per-incident charges, no surprise invoices.

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